Frequently asked questions

It's an Android app that helps you find a lost phone, share live location with family and friends, protect your phone with offline alarms, and keep track of your trips. On your phone it's shown as "Find My Device - Phone Tracker".

Yes, the app is free to download and the core features are free to use. An optional Premium subscription removes limits, for example on family members, intruder emails and driving history. The free version may show ads.

Android phones running Android 7.0 or newer. Some features need hardware your phone may not have, such as a proximity sensor for Anti Pocket or a front camera for Intruder Selfie. The app tells you if a feature isn't supported.

No. GPS Find My Device is an independent app. It is not made, affiliated with or endorsed by Google.

Open Settings → Map Type and pick the style you like, such as normal or satellite.

Sign in with the same Google account on both phones: Home → Locate Phone → Continue with Google. Your other phones then appear in Your Devices. Tap one to see it on the map, ring it, lock it or erase it.

The other phone needs this app, the same Google account and an internet connection. Lock and Erase also need Device Admin turned on, on that phone.

You'll see the last location the phone shared before it went offline. Ring, Lock and Erase reach it once it's switched on and connected again.

Android only lets an app lock the screen, factory-reset the phone or notice wrong unlock attempts if you make it a device administrator. The app uses this permission only for those features, and only when you ask for them.

It factory-resets the lost phone, deleting everything on it, including this app. It can't be undone, and you won't be able to locate that phone afterwards. Use it only as a last resort.

Turn off Tools → Uninstall Protection in the app first, then uninstall as usual. You can also go to Android Settings → Security → Device admin apps and turn the app off there.

GPS Tracker → Family Tracker. They open Share Location and send you their 6-character code; you enter it in Track People. They get a notification and tap Allow. You can share your own location with them the same way.

No. To see your location, a person needs your code and you have to tap Allow on their request. You can see who you share with in Family Tracker and stop at any time.

Open Family Tracker, choose the person, and turn sharing off or tap Remove. They won't see your location any more.

After a short countdown you can cancel, everyone you share your location with gets an alarm-style alert with your live location. SOS does not contact the police or emergency services. In an emergency, call your local emergency number first.

The free plan shares with a small number of people. Premium removes the limit so your whole family fits.

On Home, turn on Touch Alert, Intruder Selfie, Anti Pocket, Charger Alert, Whistle Alert or Clap Finder. The phone sounds an alarm when it is touched, taken out of a pocket or unplugged, rings when you whistle or clap, and takes a photo after wrong unlock attempts. No internet is needed.

Android requires a visible notification for anything that keeps running in the background. It shows that protection is on and lets you turn it off quickly.

• Make sure the microphone permission is allowed for the app.
• Whistle clearly for a couple of seconds, or clap a few times, reasonably close to the phone.
• Loud music or noise nearby can hide the sound.
• Some phones stop background apps to save battery. Allow the app to run in the background in your battery settings.

No. Whistle Alert and Clap Finder analyse sound on your phone, as it happens, to recognise a whistle or a clap. Audio is never recorded, saved or uploaded.

Inside the app's private storage on your phone, in Intruder Selfie → Photos. They don't appear in your gallery. If you turn on email alerts, each photo is also emailed to the address you choose, with the phone's location.

Trips are recorded by themselves only when location is set to "Allow all the time". With "While using the app", only trips made while the app is open are recorded. Location must also be on.

GPS Tracker → GPS Tracking → Start. You can pause, resume or stop it there. Your recorded trips are in Tracking History.

GPS Tracker → Manage Places. Add Home, Work, School or any other place, then tap it to see it on the map or start navigation.

The app is designed to be light. It checks your location more often while you're moving and much less while you're still. If you notice high battery use, you can turn off features you don't need or set location to "While using the app".

Your trip history and driving reports are stored only on your phone. They are not uploaded to our servers.

Find My Phone needs you to sign in with Google on both phones, so the app knows which phones are yours. The offline alarms and GPS tools work without signing in.

Only what features need: for example your Google name and email when you sign in, your device's location for finding it and for sharing with people you approve, and anonymous app statistics. Read the full Privacy Policy.

Open the Delete account page, sign in with the Google account you use in the app and confirm. Your account is deleted straight away and every phone on it is signed out. You can also ask by email.

No. We never sell your personal data or your location.

Premium lets you share with your whole family with no limit, get every intruder photo by email with the phone's location, see your complete driving history, and get a monthly travel recap.

Open the Google Play Store → tap your profile picture → Payments & subscriptions → Subscriptions → GPS Find My Device → Cancel. Premium stays active until the end of the period you've paid for. Uninstalling the app does not cancel a subscription.

Payments are handled by Google Play, so refunds follow Google Play's refund policy. You can request one from Google Play, or email us and we'll help.

Make sure you're signed in to Google Play with the same Google account you paid with, then open the app again. If it still doesn't show, email us with your order number (it starts with GPA.).